The Complete ITIL Foundations Certification Course هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

ITIL 2011 Foundation video course from Interface. The IT Infrastructure Library (ITIL®) has become the standard framework in the IT Service Industry. This video course is comprised of eight modules including ITIL® Objectives that become the core components of the Service Lifecycle. This course also covers the relevance of IT Service Management of your organization and the progression of Lifecycle phases, capabilities and resources through real-word examples that instructor Mark Thomas has implemented and managed throughout his career.