Level-3 Business Skills Diploma: Customer Service هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Enhance your customer service skills and ensure every customer is satisfied with their needs met with the help of this brilliant NCFE Level 3 Diploma in Skills for Business: Customer Service qualification. Obtain the necessary abilities to smoothly run business operations and ensure your customers keep coming back.

The NCFE Level 3 Diploma in Skills for Business: Customer Service is regulated by Ofqual, allowing you to get high-quality education online. This course will cover customer service retention, problems, complaints, social media, monitoring in customer service, and much more in the business environment. After completing this program, you will earn UCAS points, which will help you get admission to a university to further your ;

This NCFE Level 3 Diploma in Skills for Business: Customer Service will help you acquire the talents and information needed to manage and improve your performance in a business setting.

So, without further delay, enroll now to secure excellent success.

Kingston Open College is the affiliate partner of One Education. Under the affiliate partnership/program this  Qualification will be delivered and assessed by One Education.

Course Details

How We Make a Difference?
We make every effort to provide you with transferable skills, knowledge, and understanding applicable to any enterprise. This qualification will assist you in reflecting the skills and knowledge needed to specialize in human resources.

Additional perks:

• Become well-known in your field and stand out from the crowd.
• Get a 365-day course that you can access at any time.
• Obtain future-proof professional abilities in a high-demand ;

Learning Outcomes

• Recognize the customer service environment.
• Grasp customer retention and understand customer needs.
• Get extensive skills in customer monitoring, interactions, and feedback.
• Gain an in-depth understanding of customer complaints.
• Enhance your understanding of how to use social media tools and channels.

Who Is This Course For
This NCFE Level 3 Diploma in Skills for Business: Customer Service is suitable for:

• Students who wish to develop skills and qualities valued by the industry.
• Individuals who want to prepare themselves for a better career opportunity
• Individuals who wish to obtain an education at a higher level 

Qualification Time

Total Qualification Time

• Total Qualification Time comprises of the Guided Learning Hours for the qualification and an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place as directed by – but not under the immediate guidance or supervision of – a lecturer, supervisor, Tutor or other appropriate providers of education or training.
• TQT for this qualification is 860 Hours.
• The total credit value is 86.

Guided Learning Hours

• Guided Learning Hours estimate how much time a mentor, classroom facilitator, or other professional educator spends on average consulting with a student, either face to face or in real-time, to help the student achieve the course’s learning outcomes at a satisfactory ;
• Guided Learning Hours for this qualification is 520 hours.

Assessment

• Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with each unit. Upon completing each unit, learners must declare that the work produced is their own, and the Assessor will countersign ;
• The learner will complete internally assessed work in accordance with the qualification ;

Please Note: For assessment submission and certification, the learner has to pay an additional fee of £ 250. This additional fee is not payable until the submission of the assessment. تحديث بتاريخ 18 January, 2024