Facilities Management Endorsed Diploma (Level 6) هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Facilities Management Level 6 Diploma
Level 6 Facilities Management Diploma is an Endorsed ;To achieve a Level 6 Facilities Management Diploma learner must have to achieve 12 Modules with 120 Credits.
Upon Completion Learner will get Endorsed Level 6 Facilities Management Diploma from awarding organisation Training Qualifications UK (TQUK)
Modules Outline of Facilities management Diploma
Module 1: Facilitation Skills

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
• Identify ways a facilitator can help a group reach a consensus: from encouraging participation in choosing a solution.

Module 2: Critical Thinking

• Understand the components of critical thinking
• Utilize non-linear thinking
• Use logical thinking
• Recognize what it means to be a critical thinker
• Evaluate information using critical thinking skills

Module 3: Managing Workplace Anxiety

• Explore different types of workplace anxieties
• Learn to recognize symptoms and warning signs
• Determine ways of coping and managing problems
• Recognize common trigger and accelerants
• Learn the difference between anxiety and common nervousness

Module 4: Constructive Criticism

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session

Module 5: Developing Corporate Behaviour

• Understand what behaviour is
• Understand the benefits of corporate behaviour
• Know what type of behaviours you want to implement in your company
• Know how to implement corporate behaviours
• Know how to maintain corporate behaviours

Module 6: Business Succession Planning

• Define and use a SWOT analysis to set goals.
• Create a plan, assign roles, and execute the plan.
• Communicate to develop support and manage change.
• Anticipate obstacles, and evaluate and adapt goals and plans.
• Characterize success.

Module 7: Handling Difficult Customers

• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build a rapport with customers in person and over the phone

Module 8: Health and Wellness at Work

• Access Health and Wellness Program Needs
• Plan a Health and Wellness Program
• Implement a Health and Wellness Program
• Maintain a Health and Wellness Program

Module 9: Organisational Skills

• Examine current habits and routines that are not organized
• Learn to prioritize your time schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organize personal and workspace

Module 10: Anger Management

• Understand anger dynamics in terms of the anger cycle and the fight or flight theory.
• Know common anger myths and their factual refutations.
• Know the helpful and unhelpful ways of dealing with anger.
• Know techniques in controlling anger, particular reading anger warning signs,

Module 11: Attention Management

• Define and understand attention management.
• Identify different types of attention.
• Create strategies for goals and SMART goals.
• Be familiar with methods that focus attention.
• Put an end to procrastination.
• Learn how to prioritize time.

Module 12: Microsoft Office

• Excel 2016 Essentials
• Outlook 2016 Essentials
• PowerPoint 2016 Essentials
• Word 2016 Essentials

Course / Training Format
After successful enrolment, the learner will get access to ILC Moodle, where all the study material / Training Manual will be available. Moodle can be accessed 24/7 anywhere, anytime.
Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ’s) will be based on modules of the Training Manual.
Assessment
After studying through the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the test in the case of not being successful at the first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).
All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.
Duration
The minimum time period to complete this training is between 1 week - 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.
Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
Certificate
Upon successfully passing the Final Test Learner needs to pay for Certificate of Completion from ILC (either in PDF format or Hardcopy) or Endorsed Diploma Level 6 Diploma in Facilities Management from TQUK (Hardcopy).

• Certificate of Completion (PDF format) = £46
• Certificate of Completion (Hardcopy) = £65 + postage charges £15
• Endorsed Diploma "Level 6 Diploma in Facilities Management" from Awarding Body TQUK (Hardcopy) = £119 + postage charges £15

تحديث بتاريخ 24 December, 2021