- مدة الدورة التدريبية: Upto 3 Hours
تفاصيل الدورة
Customer service is the direct one-on-one communication between a consumer securing a purchase and a representative of the organisation who is selling it. Most retailers see this direct intercommunication as a crucial factor in guaranteeing customer satisfaction and reassuring repeat business.Customer service is an indispensable part of any organisation around the world. Customer Service skills are essential for any corporation, especially those focusing on restaurants, call centres and market-based establishments. A countless section and businesses should find various methods to better their customer service while giving remarkable service should be the standard.
Every customer wants to have a splendid reception and experience when they visit the organisations. In return, they will share their experiences with others, ultimately attracting fresh new faces to their businesses. But, customer service is not all about attracting customers and expanding your current business while maintaining your old clients. Our Customer service course will guide you to acquire the required customer service skills to achieve tremendous success in the customer service industry bringing prosperity to your personal and professional life.
After completing our Customer Service course, you will learn what the customer service approach is and how to approach a customer appropriately while having the right equipment to be productive in your job while maintaining the highest possible standard.
Learning Outcomes
By the end of this Customer Service, you will be able to learn:
- Benefits of quality customer service
- Tackling with uncomfortable situations and remaining professional, calm and humble in that period
- How to gain confidence to manage challenging customers
- About advanced telephone communication skills
- The ability to sustain and develop meaningful customer relationships
- The opportunity to climb the career ladder in a customer service environment
- Elements of giving splendid customer service
By doing our Customer Service Course you will be able to get:
- 24/7 access to the course for lifetime
- High-quality e-learning study materials
- Efficient exam system, assessment and instant results
- The UK and globally prestigious certification
- Developed by qualified professionals with updated resources
- Get Hardcopy certificate With FREE SHIPPING
- Available to students anywhere in the world
Our Customer Service course is broken down into 15 flexible lessons, which we believe will help you to easily get the knowledge of each concept – from the fundamentals to the most advanced aspects of this skill. If you want to kickstart your career with the right knowledge of the industry, then this is a sure way to success.
This Customer Service course is designed with the following modules:
- Why Customer Service Is Critical to Your Business
- Good Isn’t Good Enough!1111
- We Are All in The “Helping Field”
- Providing “Concierge” Level Of Service
- The 5 Tenets Of TQM
- How To Boost Customer Satisfaction
- How To Avoid The 10 Deadly Sins Of Customer Service!
- More Money $$$ – Through Customer Retention
- How Much Is A Customer Worth? $$$
- Do You Understand Your Customer?
- Dealing With Difficult Customers
- “LEAP” Into Customer Service!
- Exceptional Phone Service
- WHY Customers Buy From YOU! $$$
- Bonus Lecture!!! Final Tips!!!
المتطلبات
Anyone who desires to learn Customer Service can apply to our Customer Service course. There is no requirement needed—only a strong desire and focus towards learning. Students from many backgrounds can also apply. (Although, anyone over 16 is highly recommended)
نبذة عن معهد Study Cruise
We are a team of experts, thriving to help you achieve your goals with our professionally-devised courses. We believe that learning must not remain confined in a classroom. Just like the vast opportunities all around us, we are here to provide you with opportunities to learn from the sanctuary of your home. We develop interactive and practical courses compatible with the skillset you want to acquire without facing any difficulties.
Our team is dedicated to helping you bring the best out of you with their expertise and experience that is paralleled to none. With our industry-expert trainers, you can expect to become an industry expert yourself and create a name for yourself even in this huge competition and various challenging situations!
