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Vskills Certified Hotel Reservation Assistant Vskills

تفاصيل الدورة

Vskills has developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability Skills.

Trade Employable Skills does effective assessment and certification of candidates in different trade disciplines like Electrical, Electronics, Agriculture, Chemical, Automobile, IT, etc to make them job ready.

Table of Contents
  • Hotel Organization
  • Divisions of a Hotel
  • Front Office
  • Housekeeping Department
  • Maintenance or Engineering Department
  • Food and Beverage Department
  • Accounting Department
  • Sales and Marketing
  • Supporting Departments
Front Office
  • Front Office Basics
  • Front Office Operations
  • Guest Cycle
  • Sale Process
Hotel Rooms
  • Types of Hotel Rooms
Room Reservation
  • Reservation Basics
  • Reservation Activities
  • Factors Affecting Reservation
  • Modes of Payment
  • Types of Hotel Reservation Systems
  • Sources of Reservations
  • Managing Reservations
  • Guest Registration
  • Guest Check Out
  • Payment with Different Payment Modes
  • Revenue Management
  • Yield Management
Food and Beverage
  • F&B Basics
  • F&B Services Department Structure
  • F&B Ancillary Departments
  • F&B Service Types
  • Room Service
Hygiene and Health
  • Personal Hygiene
  • Personal Health
  • Health Management
Personal Skills
  • Grooming
  • Manners
  • Assertiveness
Inter Personal Skills
  • Verbal Communication
  • Conversation Skills
  • Non-Verbal Communication
  • Listening Skills
  • Team Working Skills
  • Customer Service
Telephone Skills
  • Telephone Manners
  • Telephone Etiquettes
  • Voice Mail Etiquettes
EPABX
  • What is EPABX
  • EPABX Functions
  • EPABX Components
  • Sample EPABX Features and Usage
Computer Basics
  • What is Computer?
  • Commonly Used Computer Terms
  • Units of a computer system
  • Input Devices
  • Output Devices
  • Storage Devices
  • Types of Software
  • Windows Basics
  • The User Interface
  • Windows Accessories
  • Computer Networking
  • E-mail
تحديث بتاريخ 01 February, 2019

نبذة عن معهد Vskills

Vskills is the largest certification body of India. It conducts skills testing and certification exam to improve employability. Candidates use Vskills Certifications, which are well recognized in the Industry, as certification of skills and knowledge.
Companies have benefitted by hiring pre-certified candidates from Vskills and also use the certifications for their in

house employee appraisals. The certification body is affiliated to various organizations and is managed professionally by IIM Alumni.

Tests are conducted in a secure and unbiased manner, and certificates are awarded based on merit of the candidates who qualify tests.

Vskills certifications are for relevant qualifications that help students/employees quantify and prove those skills that are valued by the employer and are in great demand.

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