ITIL® Foundation Certification Training هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

ITIL® foundation course takes a modular approach and gives a fundamental awareness of the key concepts used in ITIL service lifecycle. The ITIL® foundation course helps you understand the links between lifecycle stages and imparts comprehensive knowledge of the processes used and their contribution to service management practices.

The course has

• 30 PDUs offered

• Videos of Trainer assisted tips & tricks

• Video guidance from ITIL Expert Trainer

• Reinforcement Video

• Quick Guide Glossary

• Project Life Cycle Graphics

• Downloadable e-Book

• ITIL® Foundation Exam Preparation Guide

• Real life Industry examples

• 5 Downloadable case studies(Pdf)

• Downloadable Process Charts(Pdf)

• 22 Chapter End Quizzes

• 160 Online Sample Questions

• 4 ITIL® Foundation Simulation Exams

• Course Completion Certificate

The Foundation level is the entry level certification and provides the basic understanding of ITIL framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for IT Managers, Support teams, System Administrators, Analysts, Database Administrators, Quality Analysts and is relevant for almost everybody in the Service Delivery Industry.

Through this course you would be able to:

• Learn about the best practices, concepts, key principles, and ITIL 2011 process models

• Clear the ITIL Foundation certification exam

• Learn about the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement

• Learn how to apply ITIL tools, techniques and concepts

• Optimize customer experience by improving efficiency and effectiveness in business changes

• Apply lean principles and automate standard tasks, to improve efficiency of ITSM processes