السعر: 408 USD
تدريب إفتراضي أونلاين. المحاضرات قد تكون فردية أو ضمن مجموعة.
- مدة الدورة التدريبية: 20 ساعة
- مواعيد الدورة: استفسار
تفاصيل الدورة
This course will show you what to do in terms of improving IT operations - and how to do it. This course will help the delegate to apply the ITIL lifecycle principles to your environment and ensure that the service ethos of continual service improvement is an integral part of business as usual. Among the many benefits, this standard provides organizations with a competitive edge in the RFP process and can be instrumental in audit preparation.
What will I learn?
- At the end of this course, the learner will gain competencies in:
- Identify the key principles and concepts of IT Service Management.
- Identify the benefits of implementing ITIL in an organization.
- Identify the Service Management processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
Who is this course for?
- IT Management
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
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