Quality Assurance & Quality Control هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Day One
Introduction to Quality Assurance and Control
· Quality Assurance and Control Principles
· The Concept of Total Quality Management
· The Origin and Philosophy of Total Quality Management
· The Six Sigma Methodology
· Lean Principles
· Obstacles to implementing TQM
· Traditional Management vs. Total Quality Management
 
Day Two
Principles of Quality Assurance and Control
· The Core Principles in Achieving Total Quality Management
· Prevention Not Correction
· Customer-focused Quality
· Establishing a Vision, Mission and Policy
· Identifying Opportunities for Organizational Continuous Improvement
· Building Quality through Teamwork
· Team-building and Leadership Exercise
· Enhancing Verbal and Non-verbal Communication Effectiveness
 
Day Three
Techniques for Quality Assurance and Control
· Process Improvement
· Benchmarking: A Point of Reference
· The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
· Cause and Effect
· Pareto Chart
· Control Charts
· Measuring Results
· Cost of Quality
 
Day Four
Implementing a Culture of Quality - The Role of TQM
· Putting Principles into Practice
· Leadership: Taking Ownership of the Quality Leadership Philosophy
· Total Quality Management as leadership principle
· Tips for Developing and Coaching Quality Leaders / Employees
· Implement a Business Strategy driven by  your Customers
· Focusing on Continuous Improvement - Audit and Review
· "Top-down" Leadership Commitment and Involvement
· Barriers to TQM Organizational Culture Change
 
Day Five
Benefits of Quality Assurance and Control - Improvement
· Activities
· Benefits of Implementing Total Quality Management "best practices"
· Improving Quality (Customer Focus)
· Increasing Satisfaction (Employee)
· Improve Performance (Organization)
· Attitude and Professional Development
· SMART Objectives for Continuous Improvement تحديث بتاريخ 16 May, 2024