تفاصيل الدورة
Day One
Definitions of conflict· Nature and scope of conflict management
· Misconceptions about conflict
· Sources of conflict
· Positive and negative factors of conflict
· When conflict comes between you and your desired results
Day Two
·Thomas Kilmann conflict resolution mode instrument· Scoring and interpretation
· Ways of coping with conflict
· Assumptions and outcome of conflict
· Managing conflict and using an appropriate style for
… + المزيدتفاصيل الدورة
Day One
Definitions of conflict· Nature and scope of conflict management
· Misconceptions about conflict
· Sources of conflict
· Positive and negative factors of conflict
· When conflict comes between you and your desired results
Day Two
·Thomas Kilmann conflict resolution mode instrument· Scoring and interpretation
· Ways of coping with conflict
· Assumptions and outcome of conflict
· Managing conflict and using an appropriate style for more effective outcomes
· Approaches to conflict resolution
· Giving and receiving feedback
· Assumptions in disagreement
· Creating a collaborative work environment for faster and better results
Day Three
Influencing others in a problem solving context· The use of emotional intelligence in conflict management
· Working effectively with team members
· Managing emotions, information and problems
· Tips for effective day to day conflict management
· Resolving conflict before it gets out of hand
· Managing conflict with superiors and subordinates
· Getting better results through negotiation
· Establishing or regaining credibility so you can begin to influence people
· Achieving trust down and across the organization
Importance of teamwork· Managing conflict in teams
· Dealing with dysfunctional team roles
· Enhancing communication in a team
· Effective team problem solving
· Approaches to conflict and pattern of escalation
Day Four
Influence· Definitions of influence and the bases of power
· Changing the bases of power
· Persuading others by using your power bases
· Identifying ways to build relationships upward, downward and laterally
· Understanding the person you are trying to influence and persuading them through give and take
· Selling your ideas and implementing change successfully
· Influencing people while projecting self confidence without being pushy
Day 5
The art of changing hearts, minds and actions· Influence and the psychology of persuasion
· The power to change anything
· Action plan for developing your conflict resolution skills and influence
· Strategies for developing charismatic qualities
· Leadership for influence and power
تحديث بتاريخ 16 May, 2024 - أقل
