تفاصيل الدورة
There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.
This course covers the following topics:
1. Customer Service Overview
2. What is Customer Service?
3. Why is it More Important Than Ever?
4. How it Applies to Every Business
5. Five Service Levels of Companies
6. Key Factors
7. Rules of Great Service
8. Getting to High Service Levels
9. Evaluate Yourself/Evaluate Your Company
10. Powering a Great Service Culture
11. Case Study: Starbucks
12. Personal Primers
13. Steps to Great Customer Service
14. A Deeper Look at Managing Negative Customer Service Engagements
15. The Review/Take-aways
- Office Admin and Customer Service Diploma London Institute of Business & Management17 USD
180 USDمدة الدورة التدريبية: Upto 19 Hours - Customer Service Level 2 Adams Academy29 USD
290 USDمدة الدورة التدريبية: Upto 33 Hours