Certified Manager of Quality/Org. Excellence (CMQ/OE) هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

COURSE DESCRIPTION:

The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings

COURSE PROGRAM:

Leadership

• Organizational Structures
• Leadership Challenges
• Teams and Team Processes
• ASQ Code of Ethics

Strategic Plan Development and Deployment

• Strategic Planning Models
• Business Environment Analysis
• Strategic Plan Deployment

Management Elements and Methods

• Management Skills and Abilities
• Management theories and styles
• Communication Skills and Abilities
• Project Management
• Quality System
• Quality Models and Theories

Quality Management Tools

• Problem-Solving Tools
  Process Management
• Measurement: Assessment and Metrics

Customer-Focused Organizations

• Customer Identification and Segmentation
• Customer Relationship Management

Supply Chain Management

• Supplier Selection
• Supplier Communications
• Supplier Performance
• Supplier Improvement
• Supplier Certification, Partnerships, and Alliances
• Supplier Logistics and Material Acceptance

Training and Development

• Develop and implement training plans
• Use various tools and techniques to develop and implement training needs analysis
• Describe and implement various ways of measuring training effectiveness

  تحديث بتاريخ 05 April, 2023