Advanced Customers Relation Management
السعر: 14,545 ريال قطري

    تفاصيل الدورة

    Day One: Defining and appreciating the customer
    · Definition of customer
    · Definition of customer service
    · The internal and external customer
     
    Day Two: Importance of the internal customer
    · The need for motivated employees
    · The need for qualified employees
    · Silo mentality
    · Destroying the silos
     
    Day Three: Customer service as a strategic imperative
    · From 'suspect' to 'partner'
    · Going up the ladder
    · The 'KANO' model
    . 'Basic'+ المزيد

    المتطلبات

    There is no criteria for eligibility to attend this course. Although, English language knowledge is a must and business experience would be an advantage.

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