12 Strategies for Dealing With Difficult People هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Are you frustrated with difficult people? Do you find difficult people to be challenging?  Who are some difficult people in your life?  Your boss?  Your spouse/partner? Coworkers and customers?  Do you feel trapped?

Difficult people cause us undue stress and that's not healthy.  Wouldn't it be great to have a few key strategies that make dealing with difficult people a lot easier?  By the end of this course, you will have 12 different strategies that will help you better deal with difficult people.

By mastering the strategies and tactics of this course you will:

1. Improve your safety
2. Increase your overall level of professionalism
3. Reduce your stress level
4. Improve your morale
5. Decrease the number of complaints you may receive
6. Lower your personal liability  

All of this adds up to a healthier and happier personal and professional life.  This could mean greater productivity for employees and fellow co-workers which would likely increase profitability.  For example, what would your office be like if everyone just "got along" with one another?  

This course is primarily a series of video lectures that outline the strategies.  The lectures contain personal stories and real-life examples of how I've used these strategies and tactics in my career in law enforcement, customer service, and sales.

This course was designed specifically for individuals and employees, who work in a professional environment that is often unpleasant due to difficult co-workers, supervisors, customers and/or clients. 

It's about taking control of the situation instead of being controlled by the situation.